We maintain:
- Photocopiers
- Multifunction devices ( MFD’s )
- Printers (mono and Colour Laserjet)
- Computers
- Networks and Servers
- Scanners
- Binders and Shredders
- Plotters
- Facsimile Machines
Maintenance Callouts:
- Unlimited call-outs
- Priority response
- Free telephone support
- Monthly call-out reports
- Affordable rates
- Reduced administration
- Flexible payment plans
- Remote access meter reading retrieval
These service contracts can be signed for a period of:
- 6 months
- 12 months
- 24 months
- 36 months
An individual contract covers each equipment for call out charges, labor and labor with parts for a period plus priority call outs and discount rates available for multiple machine contracts.
Included:
• All call-outs – No hidden costs
• All labour – No time related additional costs
• All spare parts – Only genuine parts are fitted to maintain reliability
• All preventative maintenance – Regular servicing reduces downtime
• Target response time 4 hours – Quick response means no backlog of work
• Qualified technicians – Experienced technicians reduce downtime
• First time fix ratio 98% – Low recall rates maximise up-time
• Local technicians – Maintains response time, keeps continuity
• Customer training programme – For the life of the equipment we will offer you a full
• Training programme – to maintain efficiency and save you time
• Dedicated parts stock in car – 98% of the time we can fix on first visit reducing downtime
• National spares distribution – Minimising technician request time, reducing fix time, shortening delays
• First contact fault finding – Can eliminate basic calls, saving time.
Maintenance Contract Packages:
GOLD
Price: AUD
• All Spare Parts
• All labour
• All consumables
• 1 scheduled maintenance check every month.
• No callout fee
SILVER
Price: AUD
• All Spare Parts
• All labor
• 1 scheduled maintenance check every month.
• No call out fee
BRONZE
Price: AUD
• All labour
• 1 scheduled maintenance check every month.
• No callout fee
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Client Testimonials
I would recommend other businesses to use ThePhotoCopier for the supply of fax machines, copiers and maintenance repairs to such machines and also stationery supplies.
We use ThePhotoCopier for our networked photocopiers, and the level of service we receive is exceptional and has been both attentive and friendly.
ThePhotoCopier have proved to be all we hoped for and we cannot speak highly enough of them as a supplier.”